help FAQ

If you need assistance with HOMENEX, you can contact us through the Support inquiry page or by email.
When contacting us about issues such as service errors, payment problems, or property listing reports, please provide relevant information to help us review your inquiry.
For general information about how to use the service, please check the FAQ first.

If a page does not display correctly or a feature does not work while using HOMENEX, please refresh the page or restart the app and try again.
If the same error continues to occur, please contact HOMENEX Support.
When contacting us, please provide a screenshot of the screen where the error occurred, a description of what happened and when it occurred, and information about the device or browser you are using.
This information will help us investigate the issue.

If you are unable to contact the seller, please check whether other contact methods are available in the property details.
If the seller has provided multiple contact methods, such as a phone number, email, or messenger, you can try contacting them through another method.
HOMENEX does not directly mediate communications or transactions between sellers and buyers or tenants, so it cannot guarantee that a seller will respond or be available for contact.
However, if you suspect that the property listing is false or there is a problem with the listing information, please report it to HOMENEX Support.

If information in a property listing, such as the price, location, condition, photos, or description, differs from the actual property, please contact the seller directly to verify the information first.
If you believe the listing contains false or misleading information, please report it to HOMENEX Support.
When submitting a report, please provide information that identifies the listing and explain which details differ from the actual property.
HOMENEX may review the report and take appropriate action in accordance with its Terms of Use and operating policies.

No.
HOMENEX is an online platform where users can search for real estate information and list properties.
HOMENEX is not a party to or an intermediary in real estate sale or rental agreements.
Actual transaction procedures, including property inquiries, negotiations on price and transaction terms, property verification, signing contracts, and payment of transaction amounts, must be handled directly between the seller and the buyer or tenant.
Before entering into a contract, please carefully verify the property information, information about the other party, relevant property documents, and the transaction terms.

Eligibility for payment cancellation or a refund depends on the product purchased and the payment method used.
Refund eligibility and the refund amount may vary depending on factors such as whether the product has been used and the time elapsed since purchase, and refunds may be restricted for certain products or payment methods.
Before requesting a refund, please check the refund conditions for the purchased product in the HOMENEX Terms of Use.
If you need further assistance regarding a refund, please contact HOMENEX Support.

Eligibility for payment cancellation or a refund depends on the product purchased and the payment method used.
Refund eligibility and the refund amount may vary depending on factors such as whether the product has been used and the time elapsed since purchase, and refunds may be restricted for certain products or payment methods.
Before requesting a refund, please check the refund conditions for the purchased product in the HOMENEX Terms of Use.
If you need further assistance regarding a refund, please contact HOMENEX Support.

If you have completed your payment but the purchased product has not been applied immediately, first check the payment status under Payment History.
Depending on the payment processing status, it may take some time for the product to be applied.
If the payment is shown as successfully completed but the product is still not applied, please contact Support.
When contacting us, please provide the payment date and time, the product purchased, and information that can help us identify the payment.

When paying by card, the actual amount charged may differ slightly from the amount displayed on HOMENEX.
If currency conversion is required during payment, the actual payment amount may vary depending on the applicable exchange rate, and your card issuer may charge additional fees for international transactions or currency conversion.
Exchange rates and fees charged by your card issuer are not determined or imposed by HOMENEX, so please check your card statement for the exact final amount charged.

Available payment methods on HOMENEX may vary depending on the country where the service is provided and the product you are purchasing.
You can check the available payment methods on the payment screen during the purchase process.
Before completing your payment, please check the selected payment method and the final payment amount.